In a fast paced and dynamic environment provide exceptional customer service to our existing clients focussing with a focus on retention and growth.
This job requires an individual who is detail oriented and able to multi task and communicate effectively with customers, both verbally and in writing.
· Enhance the customer experience by providing exceptional service with every interaction
· Work independently and as a member of a team to make changes to clients policies, explain coverage’s and retain client’s on renewal.
· Advise clients on claim processes and procedures and when necessary, resolve conflict or advocate on a clients behalf.
· Stay current with insurer guidelines, industry practices rules and regulations.
· Leverage professional standards, processes and controls to complete tasks achieve operational excellence.
· Professional development Opportunities exist and are encouraged (at the employers expense) to grow your professional knowledge
· Other Duties as assigned