PERSONAL LINES MANAGER
Monitor service standards to ensure that client needs are met in an effective and efficient manner.
Reinforce the importance of prompt and courteous client service including a pleasant and professional approach to clients and others.
Oversee the development and implementation of Personal Insurance policies, procedures/workflows, related manuals and training.
Provide clear communication, sound judgment and decision making to Personal Insurance team members.
Seek out opportunities to provide the Personal Insurance team with additional training through company partners and third party providers.
Contribute to a team environment through clear communication and sharing of abilities and
Participate in the hiring, training and development of staff.
Maintain positive relationship with company partners through regular communications and prompt attention to issues within the office.
Develop and maintain in conjunction with company partners electronic solution for “ease of doing business”.
Develop annual department business plans, including time lines, resources and tasks required for completion.
Post-secondary education or equivalent
5-10 years or more insurance industry experience, with extensive Personal Insurance experience
Minimum 3 years management experience
CIP, CRM or CAIB designation preferred or in progress
Knowledge of Brokerage Management Systems (PowerBroker)
Excellent customer service skills and conflict resolution skills
Strong customer focus; understand the needs of the customer (internal and external); strong communication and people skills.
Demonstrate ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
Contact me and refer to J-7129